Terms of Service

Effective date: 1 October 2026 · Last updated: 6 November 2026

These Terms of Service ("Terms") are an agreement between you and Horizon Lab, the company that operates HypeDuo ("HypeDuo", "we", "us" or "our"), and govern your use of www.hypeduo.app, the HypeDuo web app at www.hypeduo.app/dashboard, the HypeDuo app inside Shopify admin, and any related features (together, the "Service"). By creating an account, installing the app or using the Service, you agree to these Terms. If you use the Service for a business, you confirm you are allowed to accept these Terms for that business, and "you" includes that business.

1. The Service

HypeDuo is an AI marketing assistant for businesses. It can read your product catalog and brand details, suggest what to promote, draft posts with AI, route them through your team's review and approval, publish approved posts to social accounts you connect (such as a Facebook Page), and show how they perform. Some features are in development or available only on certain plans or platforms; we describe what each feature does in the app.

2. Your account and your team

• You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract.
• Keep your login secure and tell us promptly at help@hypeduo.app if you think someone has accessed your account without permission.
• A workspace's owners and administrators decide who can join it and what each person may do (for example, who can approve posts). You are responsible for activity by the people you add.

3. Connected platforms

You may connect third-party platforms such as Shopify, Google, Meta (Facebook and Instagram) and others. When you connect one, you sign in on that platform and choose what to share; you authorize HypeDuo to act on your behalf only as needed for the features you use, such as publishing posts your team approved to the Facebook Page you selected.

• Your use of each platform remains subject to that platform's own terms and policies (for example, Meta's Terms and Community Standards). You are responsible for complying with them.
• YouTube: HypeDuo uses YouTube API Services. By connecting a YouTube channel to HypeDuo, you agree to be bound by the YouTube Terms of Service, and Google's use of your information is described in the Google Privacy Policy. You can revoke HypeDuo's access to your channel at any time at security.google.com/settings/security/permissions.
• Platforms can change or limit their services, permissions or rate limits at any time. When a platform is unavailable or refuses a post, HypeDuo shows that clearly; we can't guarantee that any platform accepts or keeps a post.
• You can disconnect a platform in HypeDuo at any time, or remove HypeDuo from the platform's own settings. After that, nothing more is published to it.

4. Your content

You keep all rights to the content and data you bring to or create with the Service, including your catalog, brand kit, images and posts ("Your Content"). You give HypeDuo a limited permission to host, process, transform and publish Your Content only to provide and improve the Service for you, as described in our Privacy Policy. This permission ends when Your Content is deleted, except for copies we must keep by law or that are already published on third-party platforms at your direction.

You confirm that you have the rights needed for Your Content and that publishing it will not infringe anyone's rights or break any law.

5. AI-generated content

HypeDuo uses AI to suggest and draft content. AI output can be inaccurate, incomplete or similar to content created for others. HypeDuo checks drafts against the facts you supply (such as prices and stock) and flags claims it can't support, but you are responsible for reviewing and approving every post before it is published, including prices, offers, product claims and compliance with advertising and consumer-protection rules.

6. Acceptable use

You agree not to use the Service to:

• publish content that is unlawful, deceptive, defamatory, hateful, harassing or infringing, or that violates a connected platform's policies;
• send spam or any unsolicited bulk messages, buy or sell followers, likes or views, run fake engagement, or impersonate any person or business;
• message anyone on WhatsApp or any other channel who has not agreed to receive messages from your business;
• connect accounts or Pages you are not authorized to manage;
• probe, overload or interfere with the Service, or access other workspaces' data;
• reverse engineer the Service or use it to build a competing product, except where the law allows.

How HypeDuo prevents spam. HypeDuo is not a bulk-messaging or mailing-list service. We do not sell, rent or provide contact lists, phone numbers or email lists. Social posts go only to accounts and Pages you own or manage and connect yourself. WhatsApp messages are sent only through your own WhatsApp Business number, only to people who opted in to hear from your business, using message templates that WhatsApp reviews first. Every WhatsApp promotion includes a "Stop promotions" button, and anyone who taps it or opts out is never messaged again. WhatsApp's own daily sending limits always apply.

We may suspend publishing or access if we reasonably believe the Service is being misused, and we will tell you why unless the law or safety prevents it.

7. Plans, trials and fees

HypeDuo has a Free plan and paid subscription plans, billed monthly or yearly. Prices, limits and trial periods are shown on the plans page before you pay. You can pay in either of two ways:

• Directly on www.hypeduo.app by card, UPI or another method offered at checkout, processed securely by our payment partner. We never see or store your full card details. Paid subscriptions renew automatically at the end of each period until you cancel.
• Through Shopify, if you use HypeDuo as a Shopify app. Charges are added to your Shopify bill under Shopify's billing terms.

Your first paid plan includes a 7-day free trial. You can cancel at any time, and you keep your paid plan until the end of the period you paid for. Refunds are given only as described in our Refund and Cancellation Policy, for example for duplicate or wrong charges. Prices include or exclude taxes as shown at checkout. We will give you notice before a price change applies to you. HypeDuo is delivered online and nothing is shipped (see our Shipping and Delivery Policy).

AI credits. Each plan includes a monthly allowance of AI credits. Credits are only a way of measuring how much AI work (such as making a picture or a video) your plan includes each month, like minutes in a phone plan. They are not money or a currency, have no cash value, and cannot be bought separately, sold, transferred, exchanged, refunded or cashed out. They can only be used inside HypeDuo by your own workspace. Unused credits do not carry over: the allowance resets at the start of each calendar month.

8. Privacy and data

Our Privacy Policy explains what we collect, how we use it, and how to delete it. Access tokens for connected platforms are stored encrypted and are never shown in the browser.

9. HypeDuo's rights

HypeDuo and its licensors own the Service, including its software, design and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active. If you send us feedback, we may use it without obligation to you.

10. Availability and changes

We work to keep the Service reliable, but it is provided on an "as is" and "as available" basis. We may change, add or remove features. If we discontinue the Service, we will give reasonable notice and a way to export your data.

11. Disclaimers and limitation of liability

To the extent the law allows, HypeDuo disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify HypeDuo against claims arising from Your Content, content you approved for publishing, or your breach of these Terms or a connected platform's terms.

13. Ending your use

You can stop using the Service and delete your account at any time. We may suspend or end your access if you materially breach these Terms and don't fix it after notice, or immediately where needed to prevent harm or comply with law. When your account ends, we delete your data as described in the Privacy Policy.

14. Governing law

These Terms are governed by the laws of India. Courts in India have jurisdiction over disputes, without limiting any rights you have under the mandatory laws of the country where you live.

15. Changes to these Terms

We may update these Terms. We will post the new version here and update the "Last updated" date; if a change is material, we will notify you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

16. Contact us

Horizon Lab (operator of HypeDuo), Udyam registration UDYAM-TN-29-0112217
No. 124 F/3 (Ground floor), A.C.S Garden, EB Nagar, Sevoor, Arani, Tiruvannamalai district, Tamil Nadu 632316, India
Email: help@hypeduo.app · Phone: +91 78100 44689
Website: www.hypeduo.app · Contact us