Refund and Cancellation Policy

Effective date: 6 November 2026 · Last updated: 6 November 2026

This policy explains how cancellations, plan changes and refunds work for HypeDuo, a software service operated by Horizon Lab ("HypeDuo", "we", "us"). It is part of our Terms of Service.

1. Plans and how you pay

HypeDuo has a Free plan and paid plans (Starter and Growth). Prices, what each plan includes, and the billing period (monthly or yearly) are shown on the plans page before you pay. You pay in one of two ways:

• Directly on www.hypeduo.app by card, UPI or another method offered at checkout. These payments are processed by our payment partner, and the subscription renews automatically each period until you cancel.
• Through Shopify, if you use HypeDuo as a Shopify app. Shopify adds the charge to your Shopify bill under Shopify's billing terms.

2. Free trial

Your first paid plan includes a 7-day free trial (one trial per person). You are not charged during the trial. If you cancel before the trial ends, you will not be charged at all. If you don't cancel, the first payment is taken when the trial ends.

3. How to cancel

• Paid on www.hypeduo.app: open HypeDuo, go to Plans & billing and choose Cancel plan, or email help@hypeduo.app from your account's email address and we will cancel it for you.
• Paid through Shopify: cancel from Plans & billing in HypeDuo, or uninstall the app from Shopify admin.

When you cancel, auto-renewal stops straight away. You keep your paid features until the end of the period you already paid for, and then your workspace moves to the Free plan. Your posts, catalog and brand kit are not deleted when you cancel. You can delete them yourself at any time, as described in our Privacy Policy.

4. Upgrades and downgrades

• Upgrade: the higher plan starts right away.
• Downgrade: the lower plan starts at your next billing date. You keep the higher plan until then.

For Shopify billing, Shopify works out any credit for unused days under its own billing terms.

5. Refunds

Because you can try HypeDuo free for 7 days and cancel at any time, we don't refund payments for:

• unused time in a billing period after you cancel;
• upgrading, downgrading or switching plans;
• AI credits you did not use in a billing period.

AI credits are a monthly usage allowance included in your plan, not money. They have no cash value, cannot be bought separately, sold, transferred or cashed out, and reset at the start of each calendar month.

We will refund you in full when:

• you were charged twice for the same subscription period;
• you were charged after you cancelled, or charged the wrong amount;
• a payment was taken but your plan was never activated, and we could not fix this within 7 days of you telling us;
• the law where you live requires a refund.

6. How to ask for a refund

Email help@hypeduo.app within 30 days of the charge. Include your account email, the payment date, the amount and, if you have it, the payment ID from your receipt. We will reply within 2 working days.

Approved refunds are sent back to the original payment method (card, UPI or bank account) within 5–7 working days. Your bank may take a few more days to show it. For charges made through Shopify, refunds are issued through Shopify.

7. Failed payments

If a renewal payment fails, our payment partner tries again automatically, and the app shows that the payment is due. Paid features may be paused until the payment goes through. Nothing is deleted, and you can update your payment method or choose another plan at any time.

8. Contact us

Horizon Lab (operator of HypeDuo)
Email: help@hypeduo.app
Full address and phone: Contact us