HypeDuoAIPowered by Horizon LabShipping and Delivery Policy
HypeDuo is online software (a subscription service) operated by Horizon Lab. We don't sell or ship any physical goods. This page explains how and when you get access to what you pay for.
1. How HypeDuo is delivered
HypeDuo is delivered entirely online. You use it in your web browser at www.hypeduo.app/dashboard, or inside Shopify admin if you installed the Shopify app. There is nothing to download, install or ship, and there are no shipping charges.
2. When you get access
- Free plan and free trial: available as soon as you sign up.
- Paid plans: turned on in your workspace straight away, usually within a few minutes, once your payment is confirmed. You also get an email receipt.
- Renewals: your plan continues without a break at each renewal.
3. Where we serve
HypeDuo can be used from any country where our payment methods and the connected platforms (such as Shopify, Facebook or YouTube) are available.
4. If access doesn't start
If your payment went through but your plan has not turned on within 1 hour, email help@hypeduo.app with your account email and payment ID. We will fix it within 2 working days. If we can't, we will refund you in full, as explained in our Refund and Cancellation Policy.
5. Contact us
Horizon Lab (operator of HypeDuo)
Email: help@hypeduo.app
Full address and phone: Contact us